Organizer Refund Policy

As an Event Organizer you have the flexibility to create a Custom Refund Policy for your event. But there are two requirements that must be followed in any policy you create.

• The first is that any custom refund policy must be clearly published on the applicable event page. 

• The second is where there are No Refunds for an Event. It must be within the rules of our Refund Policy Guidelines for Event Organizers.

Refund Policy Guidelines for Event Organizers

As an Event Organizer there is flexibility to have No Refunds in your Custom Refund Policy. Without a Custom Refund Policy all Event Organizers must comply with the Default Refund Policy as defined in the Default Refund Policy section.  

A Custom Refund Policy is a statement that details the conditions for refunding a ticket after a purchase. This statement clearly states whether refunds are available for tickets purchased on the Inter Church Hub Event Management Platform. We understand that as an Event Organizer there can be conditions that make it unfeasible to give a refund after a commitment has been made to attend an event. In this case you must have No Refunds clearly stated on the Event Page. To have a No Refund Policy you must ensure two things:

1. The event goes ahead as stated on the Events page and cannot be altered in any way where the Attendees feel you have not delivered what was promised.

2. If the event is postponed, you must offer an alternative date for your event that is within 90 days. If you choose to make some other accommodation such as a credit note for future events, its value must be equal or greater than the value of the postponed event.

Custom Refund Policies must include specific instructions on how to obtain a refund. These instructions must include what conditions a refund will be given and where to direct a refund request. 

Cancellations

In the event of a cancelation where there was no statement of a Custom Refund Policy on the events page, a refund must be granted. 

In the event a refund is requested. All refunds whether paid by cash, debit or credit card must comply with all applicable laws and regulations governing the use of such frameworks and the requirements and conditions imposed by the card schemes and their payment frameworks.

In the specific instructions of the process for a refund request. Provision must be given that states the time frame in which to expect a response for the refund. The time frame cannot exceed 5 days excluding weekends.

You can make good your promises by offering a Credit not that is of equal or greater value to the cancellation. The consumer (Attendee) is within their rights to accept or decline your offer of restitution to rectify the cancellation and request a refund for the ticket.

There are circumstances you will be required to make a refund regardless of your prior agreements with the consumer (Attendee) or Custom Refund Policy:

If you fail to fulfil any promise, commitment or deadline assured through a Credit note.

Consumers (Attendees) are unable to access your venue or location for the event.

If we determine there has been a failure on your behalf to deliver the experience as advertised on your event page which include but is not limited to the delivery of goods, services and components for the event. 

Circumstances where the consumer (Attendees) are unable to attend your event due to capacity issues arising from a failure to plan and prepare for the event. Or for health and safety reasons are unable to attend your event due to your lack of preparation and planning or following legal requirements.

Default Refund Policy

When there is no Custom Refund Policy published on an event page. Or your Custom Refund Policy fails to adhere to the conditions for publishing a Custom Refund Policy. The refund policy for your event will default to the conditions of the Default Refund Policy. You will be required to issue refunds in the following circumstances for events.

• If we determine you have failed to provide the advertised goods and services, including but not limited to our determination that the main advertised experience or component of your event is not otherwise delivered;

• If we determine that your description for the event presented to a Consumer at time of purchase is significantly different from the actual event;

• attendees are unable to attend the event due to your failure to adequately plan for capacity, ingress or egress, or attendance will otherwise subject the Consumer to safety concerns;

• attendees are unable to access your event’s venue;

• the refund request is eligible for a refund, per your posted Custom Refund Policy; or 

• you issue an event credit for use during a redemption period and fail to complete an event for which the credit is eligible during such redemption period.

You are required to initiate the refund process described under the Default Refund Policy. However, we may but are not obligated, to make such refunds on your behalf in the event you fail to do so. We may invoice you directly or otherwise use funds in your account, from related or unrelated events to fund these refunds.

Other Grounds for Refunds

Circumstances where we determine a refund is warranted from example situations listed below. We may invoice you directly or otherwise use funds in your account, from related or unrelated events to fund these refunds.

• you specifically authorize the refunds;

• you fail to honour a promised refund within a set time frame of five days.

• you fail to respond to a refund request by either refunding or denying the request within five (5) business days;

• we determine that specific orders should be refunded under your posted refund policy;

• we determine that your event violates our Terms of Service or any other document pertaining to the use of our services; 

• we believe that the refund is required by applicable local, state, provincial, national or other law, rule or regulation or the Payment Scheme Rules;

• we determine that the refund request, if not granted, will lead to a Chargeback that we are more likely than not to lose;

• you fail to list a Custom Refund Policy on the applicable event page and we determine that a refund would be reasonable under the circumstances;

• you fail to honor a credit or accommodation;

• we determine that specific orders are fraudulent (e.g., made with stolen credit cards or otherwise not bona fide transactions); 

• we determine that the order is a duplicate;

• we determine that you have engaged in any fraudulent activity or made any misrepresentations;

• we determine that there is substantial risk of your nonperformance with respect to the applicable event or future events;

• we determine that you or we are likely to receive complaints, refund requests, transaction reversals and/or Chargebacks with respect to a substantial amount of orders; 

• we determine that you are a Prohibited Merchant, have used the Services to process Prohibited Transactions or to manage Prohibited Events; or

• we determine that failing to make the refunds would otherwise expose us to legal liability.

The refunds described in the section Other Grounds for Refunds may be initiated by us. However, you remain solely responsible for all refund obligations, and you must reimburse us in accordance with the Merchant Agreement and the requirements of this Organizer Refund Policy for any refunds that we make on your behalf.

No Insurance or Guarantee

The requirements of this Organizer Refund Policy do not create an obligation for Inter Church Hub to make refunds in connection with the circumstances described herein, or otherwise, nor does it create an obligation for Inter Church Hub to refund Event Proceeds or Inter Church Hub Event Management Fees. All determinations are by us with respect to the requirements of this Organizer Refund Policy, including without limitation the orders to be refunded and the size of any refund, may be made in our sole discretion and shall be final and binding on both you and your Consumers. The requirements of this Organizer Refund Policy are not intended to be and do not constitute an offer of insurance for the performance of or to guarantee the performance of any Organizer and are not a guarantee that refunds will be issued in any given situation.