Inter Church Hub Event Process

The Inter Church Hub Events Platform allows Organizers to add live and virtual events. A live event is any gathering hosted at a physical location with an address. A virtual event are those hosted online using alternative platforms such as Zoom.

What happens when someone places an order for a ticket?

When an Attendee places an order for a ticket and successful payment is taken for a paid event. The attendee will be redirected to an order confirmation page and the ticket/s will be sent in a PDF format along with a confirmation email. 

How do I add an event?

The process to add an event is simple:

1. Read our Terms of Service and Privacy Policy.

1. Create an Organizer account and verify your email address through the link sent to the email address you gave at registration. If this email is not in your inbox, please check your spam folder and mark the email as ‘Not Spam’ to prevent further emails going to this folder. 

1. Once your email address is verified, you will have access to the Organizer dashboard. Before proceeding to add your event, it is more efficient to first register your Venue if it is not listed on the venues page, or an alternative venue is not available. To do this click: 

‘My venues’ on the left dashboard panel.  

Then on your top right click the plus + below the ADD A NEW VENUE label to open the venue form. Fill in the required information for this venue.

Note:

On this form you have the option to have your venue listed on the public page, so that others can contact you by email for a quotation to hire your venue. You can register multiple venues for various events, or multiple venues to hire. Once you have registered and submitted the form for your venue/s. The next step is to add your event. 

 Click ‘My events’ on the left dashboard menu to open up the Events managements.

Then click plus + ADD A NEW EVENT button on the right of the dashboard to open a new event form. Fill in all required fields. After saving a draft, you can preview your event page to see what it will look like.

Note: 

Some things you can do with tickets:

• You can have multiple ticket types for the same event and set the number of available tickets for each ticket type.
• Give early bird and promotional pricing
• Limit the number of tickets that can be purchased per ticket type by one person
• Choose to publicly display or hide the number of people that will be attending your event.
• Choose to enable or disable customer reviews for your event.

Managing your tickets and orders

You can search for any ticket order using specific filters such as:

• The ticket status
• The from date and end date
• The event name, date and ticket type
• The reference
• The payment gateway used to purchase the ticket

You can also export all your ticket orders in various formats:

• PDF
• CSV
• Excel

Ticket orders are displayed on the dashboard as they are purchased. From the order table you can:

• View the full details of the order
• Print tickets. All tickets are printed from a PDF format.
• If a customer has not received the confirmation email after purchase or changes email address. You can resend the confirmation email with the ticket details.

Reports

You can view revenue generated by each event and the ticket fees associated with each event. From this section of the dashboard, you can also make a request to be paid your revenue. 

Making a request for payment

1. From the list of events on your dashboard click the three points next to the event you wish to make the pay-out request from.
2. Select Request payout and select the event date.
3. Review the details and select a payment method.
4. A form will open which we will complete to authorize your payout request.
5. An email is sent to notify you once your payout request is processed.

Note: 

 You must wait until the start date of an event to make a payout request. Once a payout request is submitted for a specific date. Sales of tickets for the event on that specific date will be locked. Payout requests can be cancelled before processed.

Setting up your payment gateway through PayPal

 Payments for ticket sales are made using PayPal REST API and Stripe Checkout. To receive any revenue through the Inter Church Hub Events Platform. You must be prepared to use either one of these payment gateways and therefore have an account setup with PayPal and Stripe that is connected to your dashboard which connects to each service. 

For connection to the PayPal REST API, you need:

• PayPal Client ID: An Id PayPal gives you
• PayPal Client Secret: A secret key PayPal gives you

To get this information:

1.  Log into your PayPal account https://developer.paypal.com/ 
2. Log into dashboard.
3. Look for PayPal App Credentials.
4. Click and create a new App using sandbox.
5. Enter a name for your PayPal app and select Merchant. Then click Create App.Once your app is created copy and paste onto your dashboard the Client ID and Client secret by Clicking Payout requests then Payout methods. On the right side of your dashboard click the +SET button for PayPal.

Click Save and your ready to start receiving revenue payments through PayPal.

Setting up your payment gateway through Stripe

Create a Stripe account or sign into Stripe.

Copy and paste your Publishable Key into the dashboard.

Copy and paste your Secret Key into the dashboard.